PO Box 1217
Auburn, WA 98071
Phone: 253-887-0867

Please use email to contact us.
Sorry, we do not accept phone orders at this time.

Please E-MAIL US

You will receive an email to confirm your order. These are sent automatically. If you do not receive this, please, check your spam filters / junk mail settings on your email as this will likely be the problem.


Shipping Info - All Countries
  • ships via the United States Postal Service First Class mail.
    *USPS Priority shipping is available. Please note that the 2-3 day average delivery time is just an approximation, the delivery time is not a guaranteed by the Post Office. Priority Shipping is only available to destinations in the United States. We do not ship on the weekends even if you order via Priority Mail.
    *Shipping rates may differ from those quoted below if your order is heavy or large. We will contact you if there are additional shipping charges.
  • All orders are shipped from our location in Washington.
  • All USPS shipping costs are based on the order total value. See our USPS Shipping Fees Chart below for exact shipping costs. FREE SHIPPING offers/coupons apply to US First Class. They do not apply to other methods of shipping or to International shipping.
  • Orders are shipped in 1-3 business days (Monday - Friday, excluding holidays).
  • We will charge you a $10 fee for shipments that are either re-routed or are incorrectly addressed by the customer and/or if the package is refused delivery. Shipping labels are generated directly from the shipping information you have entered, so please ensure that your address information is correct..

International Shipping
  • A U.S. customs form will be completed based on the value of the order, but does not include shipping fees. Please do not ask us to mark the package as gift or sample or to falsify this document in any way.

USPS New Shipping Fees Chart - Effective January 2019
Shipping Fees are subject to change without notice.

USPS First Class Mail (US Only)
Order Total Shipping Fee
$0-$34.99 $4.60
$35 or more Free!
* *

USPS Priority Mail (US Only)
Order Total Shipping Fee
$0-$200 $8.50
$200.01+ $12.95

We no longer offer Express Mail

Canadian Orders - Canadian First Class
(If your order is over $100, there may be additional shipping fees)
Order Total Shipping Fee
$0-$40 $13.50
$40.01-$100 $17.90

We no longer offer Express mail to Canada

International Orders - International First Class
The shopping cart is no longer automatically calculating International Shipping. Please contact us for International orders:

Contact: E-MAIL US

Order Total Shipping Fee
$40.01-$75 CONTACT US

International Orders
Express International is no longer available

Payment Options

Visa, Mastercard, Discover, American Express, Paypal

  • accepts the following major credit cards:
    • Visa
    • Mastercard
    • Discover
    • American Express
  • These credit cards can be used securely by ordering directly online at

Sales Tax
Washington residents are subject to 9.6% sales tax on all items.

Please inspect all packages upon receipt. Any damages or errors in shipment must be reported to us within 3 days of receipt. If damages occur during shipment, Postal Insurance must have been purchased on the order for a claim to be filed with the US Postal Service. If no insurance was purchased, we will be unable to assist in any way, and refunds will not be issued for items damaged in transit. All other defective items must be returned to us at the address below, along with a copy of the invoice. We try very hard to ensure the top quality of our merchandise, and apologize for any defects due to faulty manufacturing. Defective items will always be replaced when inventory is available. If inventory is not available, a refund will then be issued.


Merchandise must be returned at your expense in order to receive credit. Full credit (minus original shipping charges) will be issued for unopened merchandise returned within 30 days of your receipt of shipment. No item returns will be accepted after 30 days.

A restocking fee of 10% may be applied to returns over $15. Any credit totaling less than $5 will be applied to your next order.

We do NOT accept returns on Chains, Wire, or Cording Materials!!

Please return items, with a copy of the invoice, to:

PO Box 1217
Auburn, WA 98071

Lost Packages
While it is extremely rare for packages shipped through the US Postal Service to be lost, it does happen on occasion. We cannot be held liable for a package once it has been shipped. Consider purchasing Parcel Insurance for your order, available in the Parcel Insurance located in the "Shipping" section of the store. Each unit purchased will cover $200 in value. If no insurance was purchased, and an order is lost, we will be unable to assist in any way. We cannot file a Lost Package Claim without insurance. No refunds will be issued for lost orders lost by USPS without insurance. All orders have USPS tracking. We are not responsible for delivered packages that you cannot account for.

Combining multiple orders, and Paypal order changes
PayPal, who also processes our charge transactions, has changed their policy and no longer refunds the fees when we issue refunds. Therefore, if you need to have two orders combined, there will now be a $0.50 charge on the second order (instead of the full shipping/handling fees). While you will only receive one package, there will be two charge/paypal transactions.